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Safe Gaming

Goldbey Responsible Gaming Policy

Gaming is for entertainment only. At Goldbey, we believe play should always be controlled and responsible. We are committed to protecting our players' wellbeing.

Player Protection
Set Time Limits
Self-Exclusion Features
Core Principles

The Foundation of Responsible Gaming

Responsible gaming at Goldbey is more than a policy — it is our commitment. The core principles below guide everything we do.

Player Wellbeing

The mental and financial wellbeing of every player is our highest priority. We are committed to raising awareness and providing preventive measures.

Financial Control

Set your own financial limits and stick to them. Never play with borrowed money or funds you cannot afford to lose.

Time Management

Set a time limit for your session. Avoid long uninterrupted play and take regular breaks.

Minor Protection

Goldbey strictly prohibits anyone under the age of 18 from gaming. Age verification is mandatory.

Providing Assistance

Don't struggle alone when things get difficult. Goldbey's support team is always here for you.

Entertainment First

Gaming should always be for entertainment, never as a means of income. Keep this perspective in mind at all times.

Quick Links
01 Why Responsible Gaming Matters

At Goldbey, every player's wellbeing is our top priority. Gaming can be a great source of entertainment — as long as it is enjoyed with the right mindset and within clear limits. However, losing control can have negative consequences on your personal, financial, and family life.

Responsible gaming means knowing your limits, sticking to them, and asking for help when needed. At Goldbey, every player is encouraged to play with this mindset. Our platform offers a range of tools to help you stay in control.

Remember — gaming is entertainment, not a way to recover lost money. Whenever you feel gaming is having a negative impact on your life, take a break and seek help.

Keep in Mind: Gaming should never be treated as a source of income or a way to pay off debt. Chasing losses by placing bigger bets is a dangerous mindset.
02 Recognising the Signs of Gaming Addiction

Gaming addiction develops gradually and can be difficult to recognise on your own. Watch for the signs below. If several of them apply to you, it may be time to seek help.

Warning signs — if you notice any of these in yourself, seek help:
  • Playing with money outside your budget or with borrowed funds.
  • Returning to play repeatedly in an attempt to recover lost money.
  • Being unable to cut back or stop gaming despite trying.
  • Lying to family, friends, or colleagues about your gaming.
  • Feeling restless or irritable when unable to play.
  • Neglecting work, studies, or family responsibilities to play.
  • Using gaming as a way to relieve stress or anxiety.
  • Continuing to game despite financial difficulties.
If you recognise three or more of the above signs in yourself, contact Goldbey support without delay or activate self-exclusion.
03 Goldbey's Protection Tools

Goldbey provides all its players with a range of powerful protection tools. Using these tools, you can take full control of your own gaming experience.

Deposit Limit Setting

Set a daily, weekly, or monthly deposit limit. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies.

Session Time Limits

Set a limit on how long you play in one sitting. Once the time is up, you will receive an automatic warning and your session will end.

Cooling-Off Period

Temporarily close your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.

Self-Exclusion

You can choose to close your account for 6 months to 5 years, or permanently. Once submitted, this request takes effect immediately and cannot be reversed during the self-exclusion period.

Gaming History & Statistics

View your full gaming history, win/loss details, and spending statistics. This helps you analyse your own habits over time.

Reality Check

You will receive regular pop-up messages reminding you how long you have been playing and how much you have spent in total (BDT).

04 Minor Protection Policy

Goldbey strictly prohibits gaming by anyone under the age of 18. This is not just our policy — it is our social responsibility. We have taken multiple measures to keep minors away from gaming.

  • Age Verification: A national ID card or passport is required to verify age at the time of registration.
  • Device Protection: Use a password or PIN on shared family devices to prevent children from gaining access.
  • Confirm Logout: Always log out after your session, especially on shared devices.
  • No Account Sharing: Never share your login credentials with anyone else.
  • Report: If you become aware of a minor gaming on our platform, please notify us immediately.
Notice: If there is evidence that a minor is using an account, that account will be closed immediately and all balances may be forfeited.
05 Tips for Safe & Happy Gaming

Follow these simple but effective tips to ensure responsible gaming at Goldbey. These habits will keep your gaming experience enjoyable and help reduce risk.

Before you play:

  • Set a budget you are comfortable losing and stick to it.
  • Set time limits and use a timer.
  • Only play when you're calm and in a clear headspace.

While you play:

  • Take at least a 10-minute break every hour.
  • Don't play while drinking or when you're tired.
  • Stop playing when your budget runs out — don't tell yourself "just one more."
  • Don't chase losses by placing bigger bets out of emotion.

After you play:

  • Review today's session — how much time and money did you spend.
  • Spend quality time with family and friends.
  • Spend time on hobbies and activities outside of gaming.
Keep in Mind: Responsible players are the true winners. Keep gaming a source of fun, not stress.
06 Get Help & Support

You don't have to face problems alone. Goldbey's responsible gaming team is always ready to support you. We don't judge — we just help.

If you feel gaming is getting out of control, act now. Waiting only makes the problem worse. Activate self-exclusion yourself or reach out to us.

Responsible Gaming Support:
Email: [email protected]
Via live chat Our support team is available 24/7.

Your information remains completely confidential. Seeking help is not a sign of weakness — it takes courage.

FAQs

Responsible Gaming FAQs

Answers to the most frequently asked questions are provided below.

Go to your account settings and select the self-exclusion option under the Responsible Gaming section. You can choose to exclude yourself for 6 months, 1 year, 3 years, 5 years, or permanently. Once activated, it takes effect immediately and cannot be reversed before the selected period ends. You can also submit this request through our support team.

Lowering your deposit limit takes effect immediately. However, increasing it requires a 24-hour waiting period — this delay is intentional, to protect you from impulsive decisions. You can make changes in the Financial Limits section of your account settings.

It's not always easy to tell on your own. But there are signs — if you can't stop playing, you're spending beyond your budget, neglecting family or work, or feeling restless when you can't play, you may need help. Our platform also has a self-assessment questionnaire to help you understand your situation.

If you are concerned about a family member's gaming, reach out to us. We can offer guidance and advice. Complaints or requests for assistance can be submitted by email. All matters will be handled in strict confidence.

Yes, after activating self-exclusion, contact our support team to withdraw any remaining balance in your account. We will verify and process the return of your funds. New deposits and gameplay will be completely prohibited.
Play Responsibly

Play for fun, not to escape stress

Gaming at Goldbey is always fun and safe. Join today and enjoy the platform using our responsible gaming tools.

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